Hello, fellow Indie Hackers.

Hello, fellow Indie Hackers. Right now I am working on a SaaS project of mine and I have some questions about customer service which I don't have answers for. They will help a lot with pricing.

I thought it would be best to ask here since many of you bootstrapped and have seen the transition from 0 to 1000 customers.

Questions are coming:

• How many tickets do you receive per 100 customers?
• How much do you pay for representatives?
• When did you need your first representative?
• How many tickets can representatives handle individually?
• How do you manage to both code and reply to tickets first days?

I want to offer my service for a cheap price to attract people but I can't do it without knowing representative costs.