Do you think it could be useful?

I am working on an idea which allows business to build their own small customer support gateway
1- Business can create/update the status of any order, ticket, booking etc (it could be anything consider it as key-value)
2- Business users can retrieve the update on their order, ticket, booking. etc

This will all be done through SMS (without even access the website, but website records it all so you will be able to manage your database of orders, bookings etc through website as well)

Let me know what you guys think in what industry could this idea be fit in and play a major role.